Faq

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as payments through PayPal. All transactions are secured with SSL encryption.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Do you offer gift wrapping or notes?

Yes! During checkout, you can select our gift wrapping service and add a personalized gift message. Relevant fees will be clearly displayed before you complete your purchase.

Where do you ship to and what are the costs?

We currently ship to addresses within the United States, Canada, and the United Kingdom. Shipping costs are calculated at checkout based on your location, order weight, and selected delivery speed. We offer free standard shipping on all orders over a certain amount, which is prominently displayed on our website.

How long will it take to receive my order?

Processing time is 1-2 business days. Delivery times vary by destination and shipping method chosen. Estimated delivery windows will be provided during checkout and in your order confirmation email.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

What is your return policy?

We want you to be completely satisfied. You may return most new, unopened, and unused items in original packaging within 30 days of delivery for a full refund. Some exclusions apply (e.g., personalized items). Please initiate all returns by contacting [email protected].

What if my item arrives damaged or defective?

Please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We will arrange a replacement or refund promptly.

Who pays for return shipping?

For returns due to our error or defective/damaged items, we will provide a prepaid return label. For other returns, the customer is responsible for return shipping costs unless otherwise stated.

Are the product colors accurate on the website?

We make every effort to display product colors as accurately as possible. However, due to variations in individual monitor settings, we cannot guarantee an exact match. Please refer to the product descriptions for specific details.

Do you offer bulk or corporate orders?

Yes, ScriveNook is happy to support businesses, schools, and organizations. For inquiries regarding bulk pricing, custom branding, or special requests, please email [email protected] with "Bulk Order Inquiry" in the subject line.

How do I care for my leather notebook or planner?

We recommend storing your leather goods away from direct sunlight and moisture. Use a clean, dry cloth for dusting. For specific care instructions, please check the product page or packaging.

How can I get help with my order or a product?

Our customer support team is here to assist you. For the fastest service, please email us at [email protected] with your order number (if applicable) and a detailed description of your inquiry. We aim to respond within one business day.

Do you have a physical store?

ScriveNook is currently an online-only retailer. This allows us to offer a wider selection and competitive prices directly to our customers worldwide.